Landlord Credit Bureau

Terms of Use (L)

Last Updated: Mar 22, 2020

This Terms of Use agreement was executed on January 31, 2020 and remains in effect.

By using the website www.landlordcreditbureau.com and/or www.landlordcreditbureau.ca (“Site” or “Platform”) or any of the services provided by LCB Services Ltd. and/or its affiliates (“LCB”, “we”, “us”, or “our”), including, but not limited to any of the services offered on www.landlordcreditbureau.com, www.landlordcreditbureau.ca or by LCB (collectively the Site and services, herein referred to as the “Services”), you, on behalf of yourself as an individual as well as on behalf of the party who has entered into a subscription agreement with LCB, to grant you access to the Services, are agreeing to be bound by the following terms and conditions (“Terms of Use”). If you do not wish to be bound by these Terms of Use, please exit the Site now and do not use any of the Services. Your agreement with us regarding compliance with these Terms of Use becomes effective immediately upon commencement of your use of the Site or Services. We expressly reserve the right to change these Terms of Use from time to time upon reasonable notice to you (including without limitation via electronic notification or notification on the Site). You agree that it is your responsibility to review these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this Site or any Services after notification of such modifications will constitute acknowledgement of the modifications and agreement to abide and be bound by the revised Terms of Use. You can review the most current version of the Terms of Use at any time at: https://www.landlordcreditbureau.com/terms-of-use/. For questions about the Terms of Use please email legal@landlordcreditbureau.com.

The use of any services, which require payment to access, as well as any free trials (“Paid Services”) shall be subject to the Paid Services section of this agreement.

Violation of any of the terms below will result in the suspension or termination of your account without a right to any refund if you have subscribed to any Paid Services.

ACCOUNT REQUIREMENTS

To register for the Services, you must be 18 years or older, you must provide the information requested (which may include such items as your legal full name, a valid email address for you, a valid phone number for you, your date of birth, and other information, and which may be collected through a third party service, and you hereby authorize us to collect such data) (the “Registration Data”), and you must be a human. If you are a company with multiple individuals, each person must have their own login – a single login may not be shared by multiple people. The information we obtain through your use of the Services, including your Registration Data, is subject to our Privacy Policy, which is available at https://www.landlordcreditbureau.com/privacy-policy/ and incorporated within these Terms of Use.

You agree that you, as an individual as well as the party who employs you or otherwise authorized your access to the Services under a separate agreement with LCB are each jointly and severally responsible for all activities that occur under your user account.

You agree not to use the account, username or password of another user at any time or to do anything else that might jeopardize the security of your or another user’s account.

You agree to notify us immediately of any unauthorized use of your account. If we have reasonable grounds to suspect violation of these terms or that registration information you have provided is untrue, inaccurate, outdated, or incomplete, we may terminate your account without refund and refuse current or future use of any or all of the Services. We are not responsible for any loss or damage to you or any third party that may be incurred as a result of any unauthorized access and/or use of your account, or otherwise.

You, as an individual, as well as the party who employs you or has otherwise authorized you to access the Services under a separate agreement with LCB, will be responsible for maintaining the security of your account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your personal account and any of your uses or misuses of the responsible organization’s account.

DESCRIPTION OF OUR SERVICES

General
We may make the Services available in both free and paid versions through the Site or otherwise. We reserve the sole right to either modify or discontinue the Services or features or pricing that might be available through a free or paid model, at any time with or without notice to you. Any modified or new features that we may choose to make available to you shall also be subject to these Terms of Use.

Paid Services
The Paid Services provide features that may or may not be available in the free version of our Services. Unless otherwise agreed in writing, the Paid Services will be governed by the following terms. For Paid Services, you or the party who has authorized you to access the Service agree to pay us the applicable subscription fee until the expiration of the agreed upon term (monthly or annual) or cancellation of your subscription in a manner agreed upon with us. Unless otherwise specified in a mutually executed Agreement with you or the party authorizing you. Add on services are available a la carte and are billed monthly in arears. Your subscription will automatically renew for the subscription period you choose (e.g., monthly or annual) unless you update account settings at least thirty (30) days prior to the expiration of the subscription period. All subscription fees are earned in full when paid and are not refundable. You shall be responsible for, and shall pay LCB for all applicable taxes, duties or charges or any kind, including but not limited to sales and use tax, which may be levied upon either party in connection with the service delivered to you in this agreement. We will not issue refunds or credits for partial periods of service, upgrade/downgrade refunds, or refunds for unused time with an open account. To treat everyone equally, no exceptions to this practice will be made.

We may change the prices for our Paid Services at any time, with notice, and you will be charged the new price for all future purchases or renewals of such products.

You may cancel any subscription-based Paid Services at any time. To cancel, please contact our Customer Service Team at customerservice@landlordcreditbureau.com. 

USAGE

LCB is a reporting agency, also known as a consumer reporting agency and a credit reporting agency. We collect information from you for the purpose of creating and maintaining tenant records and credit reports.

You confirm that you are a landlord, property manager, or equivalent and agree to use the Services only in connection with a proper purpose for a legitimate rental real estate business.

You agree you will not use any information obtained through the Services for employment screening purposes.

You agree that you are disclosing personal information: a) in order to ensure payment of money owed to you or your organization; OR b) to prevent or stop fraud; OR c) with the consent of the individual you are sharing personal information about to disclose to LCB; OR d) and are using the Services for the purpose and intent of providing or acquiring tenancy which the individual has requested; OR e) are providing an accurate, truthful, and factual reference of your experience with an individual or entity for purposes related to an investigation or a proceeding.

You agree to only report accurate, truthful, and factual information and keep such information up to date on a regular basis and to update it when such information changes. You are aware that the individuals that you report information about, will be made aware that you reported such information as will others who have access to such information (i.e. landlords and property managers).

You acknowledge that reporting inaccurate information may have negative repercussions for the relevant individual. Such negative repercussions may include but are not limited to difficulty securing tenancy and impacted credit reports and scores. You accept full liability and hereby hold LCB harmless for the impacts of inaccurate information reported by you.

You will only use the tenant vetting features of the Services for individuals who are applying for tenancy with you or are already a tenant and that you have consent from to access their information. You are aware that searches of records through the Services are recorded and available to the searched party and others.

You consent to the collection of personal information by LCB for the purpose of creating, maintaining, and updating a rent credit report and for such information to be disclosed to and used by landlords, property managers and others for assessing suitability for tenancy, collecting debts, credit grantors assessing suitability for credit, and other credit reporting agencies including by not limited to Equifax to use in the creation of other credit reports.

CANCELLATION AND TERMINATION

Upon cancellation of any account, all of the content you have created and posted through the Services (“User Content”) may be immediately deleted and may not be recovered once your account is cancelled. We do not accept any liability for loss of your User Content due to cancellation of your account. If you cancel the Service before the end of your current paid up subscription period, i.e., monthly, annually, or multi-year, your cancellation will immediately take effect and you will not be charged again after the then current subscription period has ended, but there are no pro-rations to your paid license for the month that you terminated early.

We further reserve the right to disable or deactivate unpaid accounts. In the event of such termination, all data associated with such an account may be deleted. We are not obligated to provide you prior notice of such termination.

CONDUCT WHEN USING THE SITE AND SERVICES

Your use of the Services is subject to all applicable laws and regulations, as well as the applicable terms of any third party integrated with our service, and you are solely responsible to ensure that your use of the Services complies therewith. Please pay close attention to any third party terms that you have agreed to, including those posted within third party services. Your use of the Services is at your sole risk and is provided on an “as is” and “as available” basis. You must not modify, adapt or hack the Services or modify another website so as to falsely imply that it is associated with the Services or LCB. You will not reproduce, duplicate, copy, sell, resell, compete with for a period of one year after the date of your last use of the Services, or exploit any portion of the Services, use of the Services, or access to the Service without the express written permission by LCB. You may not overwhelm the Site or Services by using significantly more bandwidth than other customers, which in our sole discretion, degrades the reliability, speed, or operation of the Site, Services or any underlying hardware or software thereof. The Services may not be used in connection with promoting anything, which in LCB’s sole discretion is, harmful, hateful, obscene, or unlawful. You must not use the Site or Services to transmit any worms, viruses or any code of a destructive nature.

CONTENT RIGHTS

Any intellectual property rights that you have with respect to any User Content you store on our Services, or which you may deliver to us for use in connection with the Services (which for purposes of this Content Rights section is hereby included in the definition of User Content) remains yours. You grant us a non-exclusive, world-wide, fully-paid up, sub-licensable, transferable, limited license to access, copy, modify, use, distribute, store, transmit, reformat, list information regarding, edit, translate, make derivative works of, publicly display and publicly perform such User Content to the extent needed to provide our Services. The license you grant us is non-exclusive (meaning you are free to license your User Content to anyone else in addition to LCB), fully-paid and royalty-free (meaning that we are not required to pay you for the use of the User Content that you post), transferable and sub-licensable (so that we are able to use our affiliates, partners and subcontractors to provide the Services), and worldwide (because the Internet and the Services are global in reach).

All intellectual property rights to content created by us, whether or not it was made available to you or published for you pursuant to the Services or otherwise, to the extent that it is not User Content is strictly ours (“LCB Content”). We grant you a limited, non-exclusive (meaning we are free to license our LCB Content to anyone else in addition to you), non-transferable and non-sub-licensable license to access, modify, use, transmit, reformat, and edit the LCB Content to the extent needed solely using the Services.

You are solely responsible for your User Content and the consequences of its transmission. You are further responsible for ensuring that you do not make any private content publicly available in violation of anyone’s privacy or confidentiality rights. Any third party content that you may receive through the use of the Services from your customers or otherwise is provided to you via the Services is provided AS IS for your information and personal use only and you agree not to use or otherwise exploit such content for any purpose without the express written consent of the person who owns the rights to such content. We make no warranties, express or implied, as to the third party content or to the accuracy or reliability of the third party content or any material or information that you receive through our Services.

You agree not to use, display or share your User Content or LCB Content or any data we provide you (collectively, “User Data”) in a manner inconsistent with these Terms of Use, and all applicable laws and regulations. We are not required to keep back-up copies of User Data on the Site once your account or User Data is deleted. We make no guarantee that User Data will be safely stored on the Site. To be safe, you should independently back-up your User Data, to the extent permitted herein and by applicable laws and regulations. You acknowledge that we may terminate the account of any User in accordance with these Terms of Use.

You will not use any content from the Site in a manner that is unlawful or otherwise violates these Terms of Use or those of any third party site from which the content was retrieved or to which your content will be displayed, and all other applicable laws and regulations.

By posting User Content through the Services, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:

  • is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
  • infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
  • constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
  • contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
  • impersonates any person or entity, including any of its employees or representatives.

We neither endorse nor assume any liability for any User Content. However, we and our agents have the right in our sole discretion to remove any User Content that, in our judgment, does not comply with these Terms of Use or any other rules of user conduct for the Services, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of User Content.

While you retain all of your pre-existing rights in the User Content, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such materials for any purpose regardless of the form or medium (now known or not currently known) in which it is used, including but not limited to, display through the Services, and display on the Site for the purpose of demonstrating how our Services can be used. You shall be solely responsible to make and retain any copies of the User Content you need for your purposes before your account is terminated.

The software that runs the Services and look and feel of the Services is a copyright 2019 LCB. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from LCB.

PLATFORM & SOFTWARE RIGHTS

You will not, and will not allow any third party to: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Platform or any software, documentation or data related to the Platform (“Software”) (provided that reverse engineering is prohibited only to the extent such prohibition is not contrary to applicable law); modify, translate, or create derivative works based on the Platform or Software; use the Platform or Software other than for your internal benefit; use the Platform or Software other than in accordance with these Terms of Use or any other written agreement with respect to the subject matter hereof or in compliance with all applicable laws and regulations, including but not limited to any privacy laws, and laws or regulations concerning intellectual property, consumer and child protection, obscenity or defamation.

Except as expressly set forth herein, LCB alone will retain all intellectual property rights relating to the Platform or the Software, as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Platform and/or the Software, which are hereby assigned by you to LCB.

RIGHT TO ANNOUNCE OUR RELATIONSHIP

By subscribing to either our free Services or Paid Services, you grant us the limited right and license to list and display your name, trademark, and logo in connection with our customer lists and marketing materials in print or on the web to announce that you are using our Services. You may terminate this right and license upon written notice to us once your Account has been terminated. You will have the right to disclose your use of our Services but not the terms or specifics (including pricing terms) of your relationship with us, unless we approve such disclosure in writing prior to such disclosure.

DISCLAIMER OF WARRANTIES

ALL MATERIALS, CONTENT, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY SERVICES OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS OR SERVICES LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

You expressly understand and agree that LCB shall not be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if LCB has been advised of the possibility of such damages), resulting from any cause including: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; (v) or any other matter relating to the Service.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE TOTAL LIABILITY OF LCB, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE, WILL NOT EXCEED THE LESSER OF TEN THOUSAND DOLLARS ($10,000) OR THE AGGREGATE OF THE FEES PAID TO LCB HEREUNDER IN THE TWELVE MONTH PERIOD ENDING ON THE DATE THAT A CLAIM OR DEMAND IS FIRST ASSERTED, WHICHEVER IS LESS. THE FOREGOING LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

INDEMNIFICATION

You agree to indemnify, defend, and hold LCB (and its affiliated companies, contractors, employees, director, officers, agents, and suppliers, licensors and partners) harmless from any and all claims, suits, actions, losses, costs, damages, and any other liabilities, including attorneys’ fees, that arise from (i) your use or misuse of the Site or Services; (ii) any violation of the rights of any other person or entity by you; or (iii) any breach or violation by you of this Agreement. LCB reserves the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with us in asserting any available defenses.

MISCELLANEOUS

These Terms of Use are controlled by us from our offices within Vancouver, British Columbia, Canada. By accessing the Services, we both agree that the statutes and laws of the Province of British Columbia, without regard to (i) the conflicts of laws principles thereof and (ii) the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of the Services. Any dispute, controversy or claim arising out of or relating to this contract, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The Tribunal will consist of one arbitrator. The place of arbitration will be Vancouver, British Columbia. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

The failure of LCB to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. The Terms of Use, coupled with any legally executed pricing terms and modifications, constitutes the entire agreement between you and LCB and govern your use of the Service, which supersedes any prior agreements between you and LCB.

You understand that LCB uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services and LCB is not responsible for the shortcomings of any such third parties.

Written notices required under these Terms of Use are to be sent both via email to legal@landlordcreditbureau.com and by mail to:

Attn Legal
Landlord Credit Bureau
199 Bay Street, Suite 4000
Toronto, Ontario, Canada, M5L 1A9